Frequently Asked Questions

Q.How does the tank cleaning process work?

A. Firstly, water is tested for pH and TDS. The anaerobic matter i.e. sludge and leaf mould etc is vacuumed from the base of the tank with a minimum of water wastage.

The water is then passed through a high tech filter system to remove particles in suspension and re oxygenate the water.  A water sterilizer is then introduced to the water to control any bacteria that may be present; this product is approved by the Australian Drinking Water Guidelines. An assessment of the tank and water catchments i.e. guttering, rain heads etc. is carried out. A final report on the water condition is supplied.

Q.Does the tank have to be empty?

A. No. Naturally, a minimum amount of water is required, generally 3 – 400mm depth. We are able to clean your tank most effectively when it is full of water. Please note- our aim is to save your water.

Q. How often should I clean my rain water tank?

A. Most Councils and Water Authorities recommend annual cleaning and sanitization as a build –up of anaerobic matter breeds harmful bacteria.

Q.Could bacteria exist in my water tank?

A. Yes. General coliforms and even e.coli is often found in rainwater tanks. Our process removes the above contaminants and provides you with safe drinking water.

Q.What is Giardia and how can I prevent my family contracting it?

A. Giardia can be removed with filtration at an extremely fine level as also ultraviolet sterilisation is effective in controlling Giardia. The simple answer is yes! we can control Giardia.

Q.My whites always come out of the washing machine discoloured. What can I do to get my whites white again?

A. We have an effective, proven method that can remove iron, manganese and tannins, which are the main causes of discolouration.

Q.How can I remove iron deposits from my bore water?

A. We have the latest technology available for iron removal in bore water.

Q. Why do I have a blue-green stain in my hand basin and toilet?

A. This can be caused by a number of problems. Most common cause is pH imbalance resulting in corrosion of copper pipes in wall cavities, concrete slabs, and hot water cylinders. We have an inexpensive method to control this problem.