FAQ: Frequently Asked Questions

The ultimate water purification system is now here!

How does the process work?

Firstly, water is tested for pH and TDS. The anaerobic matter i.e. sludge and leaf mould etc is vacuumed from the base of the tank with a minimum of water wastage.
The water is then passed through a high tech filter system to remove particles in suspension and re oxygenate the water.
A water sterilizer is then introduced to the water to control any bacteria that may be present; this product is approved by the National Health and Medical Research Council of Australia.
An assessment of the tank and water catchments i.e. guttering, rain heads etc. is carried out.
A final report on the water condition is supplied.

Q.	Does the tank have to be empty?
A.	No. Naturally, a minimum amount of water is required, generally 3 – 400mm depth. We are able to clean your tank most effectively when it is full of water. Please note- our aim is to save your water.

Q.	How often should I clean my rain water tank?
A.	Most Councils and Water Authorities recommend annual cleaning and sanitization as a build –up of anaerobic matter breeds harmful bacteria.

Q.	Could bacteria exist in my water tank?
A.	Yes. General coliforms and even e.coli is often found in rainwater tanks. Our process removes the above contaminants and provides you with safe drinking water.

Q.	What is Giardia and how can I prevent my family contracting it?
A.	Giardia is a cyst that cannot be controlled by sanitizers. Giardia can be removed with filtration at an extremely fine level as also ultraviolet sterilisation is effective in controlling Giardia. The simple answer is yes! we can control Giardia.

Q.	My whites always come out of the washing machine discoloured. What can I do to get my whites white again?
A.	We have an effective, proven method that removes tannin, which is the main cause of discolouration.

Q.	How can I remove iron deposits from my bore water?
A.	We have the latest technology available for iron removal in bore water.

Q.	Why do I have a blue-green stain in my hand basin and toilet?
A.	This can be caused by a number of problems. Most common cause is pH imbalance resulting in destruction of copper pipes in wall cavities, concrete slabs, and hot water cylinders. We have an inexpensive method to control this problem.

Rainwater Tanks

In Australia, fresh water is a valuable and limited resource. Rainwater can provide a renewable supply of natural, soft, clear and odourless water we can use for a range of purposes including drinking, washing, bathing, laundry and gardening. In some places it may be the main source of houshold water and others it can supplement mains water supplies.

Water quality

The microbiological quality of rainwater collected in domestic tanks may be lower than that of many mains water supplies. However, if systems are well maintained, the risk of harmful organisms being present is low.

Rainwater in tanks generally contains few chemicals. However, there may be risk of rainwater pollution by airborne contaminates in major urban centres and industrial areas.

Protecting water quality

Making sure water quality is good depends on correct design and installation, followed by sensible maintenance of your rainwater tank and catchment area. Collecting rainwater involves low maintenance, not no maintenance.

Maintenance

Keep roof catchments clean and clear of leaves and debris. Remove overhanging branches. Regularly inspect gutters and clean if necessary. Consider using gutter guards.

You should clean insect-proof screens regularly. Do not allow tanks and gutters to become breeding sites for mosquitoes. You can add a teaspoon of medicinal paraffin or domestic kerosene to stop mosquitoes breeding.

NB: Kerosene is not suitable for use with some tank materials, for example, Aquaplate®.

Check tanks for sludge accumulation at least every 12 months. If sludge is covering the bottom of the tank, seek professional tank cleaners such as Pristine Water Systems.